Multi-Factor Authentication (MFA) enrollment is part of an ongoing effort to protect client data. Users who log into COMPLY with Edulink Credentials can enhance the security of their logins using MFA.


Users who are enrolled in MFA will be asked to provide a unique code to verify their identity when logging into Edulink Applications. Codes can be obtained using an authenticator application, or through SMS messaging.


Note: Users who access Edulink Applications using Single Sign-On do not have the choice to enroll in MFA through COMPLY. The SSO providers maintain their own secure login practices.

Table Of Contents

Step-by-Step Guide

Step 1: Navigate to your own User Profile Page

  1. Click on the drop-down arrow next to your name
  2. Click "Update Profile"


Step 2: Navigate to the "MultiFactor Authentication Settings" Tab


(If Needed) Step 3: Verify your Email

1. Click "Verify Email"



2. Click on the link provided in the email sent to your address



Note: The email will be sent to the address that is associated with your Edulink account. Please ensure that you are searching in the correct email inbox. Also ensure that this email was not sent to your spam/junk folder.



3. Email is now verified and you should be seeing the message below. Click Continue 

Option 1: Enroll with SMS

Step 4: Click "Enroll SMS"


Step 6: Input the phone number you will use to receive authentication codes with SMS messaging. Then click "Begin"


 

Step 7: Enter the Verification Code sent to your provided phone number, and click "Confirm"


Step 8: Enrollment Complete!


Option 2: Enroll with Authenticator App

Step 4: Click "Enroll Authenticator"



Step 6: Finish enrollment with an Authenticator app

1. Scan the QA code with your authenticator app

2. Enter the code provided in your app

3. Click "Confirm"



Step 7: Enrollment Complete!



Frequently Asked Questions (FAQs)


Q: How do I remove my MFA Enrollment?


User enrollment in MFA can be removed at anytime from within your user accounts page of COMPLY.




If you still have questions and would like to contact our support team, please Submit a Ticket.



Q: Why do I not have the option to setup MFA when I go to my User Profile Page?


If you log into COMPLY using one of the Single Sign-On options, you do not need to enroll in Multi-Factor Authentication (MFA), as your SSO provider will authenticate and maintain login security. 


If you still have questions and would like to contact our support team, please Submit a Ticket.



Q: Can I require my entire district to enroll in Multi-Factor Authentication?


We do not yet provide district's the opportunity to require MFA enrollment for all employees. If you would like to request this feature for a future enhancement to COMPLY, please Submit a Ticket.